Long-term Memory

• Last week you told the agent that Dana, your biggest customer, wants a status update on Tuesday
• You also mentioned that Priya has escalated an issue blocking the Billing task
• The agent held all of it in short-term memory, inside that one conversation

Last week you told the assistant that Dana, your biggest customer, wants a status update on Tuesday, and that Priya has escalated an issue blocking the Billing task. The agent held both statements in short-term memory, inside that one conversation.